Greetings!

 

Ever since the first version of TIC Software was released in 1997, customers have played an important role in the product development process.  Over the years, GEWI has worked to improve the methods by which customer requests and feedback are captured.  With the addition of the "Project" feature, GEWI has been able to improve the TIC user feedback process to more rapidly and effectively process feedback directly in the TIC Software.

 

Also available with the TIC Project feature is a new "Contact" feature which allows operators to quickly locate and contact the appropriate resources related to an incident.  Read more about this feature and Oliver Rottstock, the developer responsible for the Contact feature in TIC.

 

Customer requests were also the focus of a recent workshop held by the TIC Smart Client team in Potsdam, Germany.  In North America, the 2015 Traffic Technologies Tour will take place in September and include an information exchange about eCall, VMS2DASH, Connected Work Zones and other topics of interest to public agencies.  Read more about all these topics, as well as how TIC is now being used for traffic lights in Berlin, in this newsletter. 

 

Should you have any questions about anything in this newsletter, to discuss your requirements or for a product demonstration, please contact us at info@gewi.com


TIC Connects:  Customers and GEWI
 

The TIC Project feature available in the TIC3 Software is proving to have benefits far beyond the original implementation for Road Incident Management. GEWI developers have enabled the TIC Project feature to also be used with the Customer Feedback feature. 

 

Now, when a customer sends feedback to GEWI, such as for a product change request, a Project is automatically created and sent to the relevant customer project manager for analysis and response.   

 

The resulting status information of customer feedback can be viewed using the new TIC Web Viewer feature, allowing customers to keep up to date anywhere on multiple devices simply by using a web browser.  

 

Customer user feedback has been an important part of TIC Software development since the product was first released in 1997. Over the years, literally thousands of suggestions from TIC users have resulted in important feature changes ensuring that TIC remains at the leading edge of software for the transportation market.  

 

The integration of the TIC Project and Web Viewer features will further improve the processing of user requests, leading to more of the best customer ideas benefiting GEWI customers worldwide.


VMS2DASH and eCall Topics of Traffic Technologies Tour
 

In September 2015, GEWI will again visit several public agencies for a public/private sector information exchange about traffic technologies.  These tours offer public agencies an opportunity to benefit from the experience in traffic technology GEWI has acquired since 1992 and are an important part of GEWI's product development process.  

 

GEWI's Traffic Technologies Tour (TTT) will visit several cities in the United States and will discuss topics of interest to public agencies, sharing GEWI's global experience about how a wide range of traffic related problems are being solved globally.

 

One of the topics will be the European eCall system which is designed to provide a rapid response for motorists involved in a collision anywhere in the EU.  Another topic of the TTT will be VMS2DASH which was demonstrated by GEWI and BMW at the 2014 ITS World Congress in Detroit, Michigan, USA.

VMS2DASH has attracted a great deal of interest from public agencies as a solution to deliver data directly into connected vehicles.  The TTT will also address connected work zones, road incident management, data quality and other topics of interest at the request of the public agency.  

 

For more information about the Traffic Technologies Tour, contact jim.oneill@gewi.com


TIC Product Feature: Contact
 
When creating, updating or responding to a traffic incident, it is important for the operator to have immediate access to all available related information about that incident, as well as contact information for agencies to help with the response.

Quickly Communicate
The latest release of the TIC Software now also includes information about contacts who are responsible for the location of the incident. This can be public agencies, emergency responders, tow trucks, and more. 

Based on the incident characteristics, each agency can define which contacts are to be shown to the operator, and under what circumstances.

Log Activities in the Same System
Once the operator has identified the correct contact, the operator can also immediately call or email the contact within TIC using a connected telephone or email system.  All such activity is logged.

Improve Communication Efficiency
Operators can also send emails from within the TIC Project feature, attach received emails or messages to a project and manage organizational information about contacts associated with a specific project or organization.

All Contacts in the Same System
Contacts can be manually created or collected from Microsoft Active Directory, Exchange, and more.  Currently the contact feature works with Microsoft Lync and TAPI systems, but other system compatibility is being considered based on customer requests.

For more information about the many other ways TIC is used for traffic projects visit www.gewi.com.  


TIC Software Monitoring Traffic Lights in Berlin
 

Red traffic light with colorful unfocused lights on a background

The State Police in Berlin, Germany are now using a new feature in GEWI's TIC Software which enables them to automatically monitor the operational status of all traffic lights in Berlin. 

 

TIC collects live traffic light data from a Siemens Concert traffic light control system and enables the traffic operators to view the status of the lights in either a map or list window.

The benefit of integrating the status of the traffic lights into TIC means that the State Police are able to quickly determine if current traffic conditions are impacted by the operational status of traffic signals.

 

The State Police can then help manage resulting road incidents, for example by requesting repairs and by deploying police officers to safely direct traffic when the signal is not operational, reducing the risk of a vehicle accident.

 

TIC also enables the distribution of this information to travelers to alert them about the status of the traffic signal to help travelers avoid the affected areas.

 

TIC systems are also capable of being easily expanded with additional features such as road incident management (RIM) and exchanging live data with other third-party systems.

 

For more information about the many other ways TIC is used for traffic projects visit www.gewi.com.  


TIC Smart Client Workshop
 
The TIC Smart Client is the "friendly face" of the TIC product seen by most GEWI customers.  Its development is the responsibility of the TIC Smart Client Team, one of several working teams of the GEWI Product Development (PD) team.  Each team has regular meetings, and when possible, inspiration is often gained from holding out of the office meetings in interesting locations. 

For example, in July the Product Development team leader Rainer Klockmann along with GEWI CEO Hagen Geppert and developers Enrico Kalle, Holger Kuske, Oliver Rottstock and Dirk Vatterott took part in a two day TIC Smart Client Team workshop held in Potsdam Germany.

The agenda included agreeing which product changes will be implemented in the TIC Smart Client Q3 and Q4 product versions to be released on 11 September and 18 December 2015 respectively. 

Several ideas were also discussed about product changes for 2016 including a new window to view and create business processes (similar to a Microsoft Visio workflow diagram) and a window to configure and view analytics.

Look for the results of these meetings in future releases of TIC Software, and if you are a customer with any product ideas or suggestions, the TIC Customer Feedback feature is available to submit them at any time for review by the GEWI Product Development team.

For more information about TIC Product Features, visit www.gewi.com.

Product Videos on GEWI Website
 
GEWI's web site includes videos for many of the TIC product features.  These videos make it easy for website visitors to self-demonstrate the TIC system and to view how specific product features can be used for a variety of public and private sector markets. 

More videos are being produced to provide an introduction to other TIC product features, so check www.gewi.com occasionally to view the new videos.   


Download Latest TIC for Traffic Brochure
 
GEWI Brochure 2011 WC The TIC3 product allows you to perform many transportation related tasks simply by configuration of this commercial off-the-shelf (COTS) software.

Click here to download the TIC product brochure which describes how the same TIC3 product architecture can be flexibly configured and used for many different purposes including:


As a commercial off-the shelf (COTS) solution, TIC can be deployed and expanded much more quickly and cost effectively than custom build-your-own solutions while offering the most advanced features and functionality.

For more information, visit www.gewi.com.

GEWI Newsletter

Jul/Aug 2015 

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 GEWI Profile

Oliver Rottstock
Software Developer
Oliver Rottstock joined the GEWI Product Development (PD) team in March 2014 as a developer in the TIC Smart Client product development team.  Oliver is the developer who is responsible for the "Contact" feature which is described in further detail in this newsletter.

Oliver graduated with a degree in computer science from Fachhochschule Worms University of Applied Sciences.  Prior to joining GEWI, Oliver was with PBS Software focusing on enterprise content store, Nearline Analytic Infrastructure quality management and maintenance modules.  

He also was responsible for interface development between SAP and the PBS business process architectures.

Oliver is a 12 year veteran of the German Air Force and still has a keen interest in aviation, zeppelins, books and even Legos!