TIC for Road Incident Management

Manage road incidents consistently while keeping the public informed.

GEWI Website 2016 Page Solution TIC for Road Incident Management Photo

Solution for incident coordinators
​Managing road incidents safely and consistently is a problem faced by public department of transport (DOT) agencies in every state and country.

Responses to detected incidents must usually be fast and effectively coordinated with multiple road service providers such as tow trucks, police, fire, ambulance, and repairers, to quickly clear the incident.

In many cases, pre-agreed response plans need to be used, depending on the type of incident, location, and road type.

Accurate information and alerts also need to be provided to travellers, not only to avoid the risk of additional incidents, but also to help travellers to adjust their travel plans.

Non-urgent incident also need to be managed, such as repair of traffic lights, VMS signs, and roadside landscape.

Clear incidents from accidents and more
Predefined custom action plans are created for different incidents types, such as accidents, fires, road obstacles, weather, or wrong way drivers.

Response plan steps are then activated depending on factors such as the incident type, location, road category, and resource availability.

Save time responding to incidents
TIC project steps guide operators through high-stress incidents, sharing relevant information needed to take quick decisions and actions needed to reduce response times which then help to improve road safety and can even save lives.

Fix road infrastructure problems
​TIC can also be used to manage processes to correct non-urgent road infrastructure problems, for example faulty VMS signs, poor road surface conditions, traffic lights, cameras, and sensors.

Multiple connected projects
TIC can be used to work on multiple projects in the same system at the same time, all related across the same road network, even across administrative borders. TIC projects can also be related and connected.

For example, an accident in a work zone can have a new road incident management project connected to existing work zone project, sharing vital information.

The coded information can then be shared with other agencies and be used to inform the public.

Integrated road incident management
Managing road incidents safely and consistently is a problem faced by public department of transport (DOT) agencies in every state and country.

With TIC, road incident management is integrated into shared projects, each with specified steps and fast access to information needed to clear problems.

Custom predefined process steps
Typical project management action plan steps include: monitor, detect, verify, inform, respond, and clear an incident.

Customers can customize their existing processes and can analyze how a project was run to make process improvements with improved custom steps.

Manage responses consistently
Managing incidents using agreed plans helps ensure response consistency, especially for severe high-stress road incidents needing rapid response.

Time saving information and contacts
TIC can save time by only showing relevant information, such road services by location and business hours, and their contacts, who can be telephoned or emailed using connected systems.

Create detour routes
TIC can create and store detour routes using digital maps. Diversion routes can be stored and used to divert traffic, for example around work zones, incidents, or organized events.

Better understand the overall situation
TIC operators can better understand an overall situation by using multiple types of different data all processed and viewed on the same TIC system.

For example, traffic and travel events, weather, obstructions, road infrastructure, work zones, and traffic news can all be accurately processed and analyzed using the same digital map references.
Collaborate quickly with fewer errors
TIC can save operator time and workload with predefined templates, automated processes, and the prompting of next steps in a project.

Multiple teams use the same intuitive interface to quickly create information, helping to reduce response times and data entry errors.

Intuitive and fast data entry
TIC operators are provided with a consistent and intuitive user interface to quickly create, update, check, and improve information, regardless of the data type, helping to shorten the time to learn and to reduce data entry errors.

TIC operators can easily understand data by viewing information in one or more windows types such as lists and charts, and geographically using intuitive maps with selectable layers.

Accurate data entry
TIC operators can be prompted to review the data they entered by TIC checking data accuracy, such as missing information, acceptable values, and data formats.

GEWI Website 2016 Page Solution TIC for Road Incident Management Screenshot

Reduce data entry
TIC saves operators time and effort by ​reusing data already stored on the system.

For example, names of selected roads and other location details are automatically reused.

Use multiple information sources
Information can created and updated using reports, such as by telephone, email, and apps, from multiple sources including drivers, news reporters, police and fire stations, and government road agencies.

Consistent location references
TIC can collect data that have different location references and can consistently reference the corresponding data to one harmonized location network created from digital maps.

Work consistently
Custom pre-defined steps and activities can be specified to help guide operators in their work, ensuring consistent use of agency processes.

Work productively with proven solution
TIC is a proven solution used by hundreds of operators worldwide for rapid data entry while supporting information accuracy and quality.

TIC can save operator time and workload with predefined templates, auto-complete data entry, and reminding of next steps, tasks, and activities, and reusing data to avoid data re-entry.

Import and reuse existing data
During system implementation, TIC can import existing data, helping to save time by reusing data and avoiding to manually re-create data.

Verify information
TIC can be easily used to verify and confirm information, by operators who are automatically presented with related local information, such as local camera images and other activities, and by system monitoring processes which can automatically detect conflicts in the same location or at the same time.

Easily share and exchange information
Data can be shared and exchanged with other systems, for example using the documented TIC XML format, or converted for use with other standard and custom formats.

Work everywhere
TIC can be conveniently used everywhere, such as operations center computers, at remote locations using an internet browser, and even while mobile on the road.​

Commercial Off-the-Shelf (COTS) product
TIC is a COTS product which provides higher reliability at lower total cost and risk over several years when compared to build-your-own solutions or clones (one-time copies of other systems).

A TIC system is implemented simply by configuring the TIC product to meet a customer's requirements.

Solutions for real customer needs
GEWI solutions are based on customer requests received worldwide across a wide variety of organizations.

Each request is analyzed and processed, and could lead to a change in the TIC product, system configuration, services provided, or sales agreements.

Customers systems can include the standard TIC user feedback feature used to create accurate and detailed requests, for example automatic screenshots ready to be analyzed.