New features have been released for an internationally-used software platform for processing traffic data. One of the new features in GEWI’s TIC (Traffic Information Center) software is being used by the State Police in Berlin, Germany, which enables them to automatically monitor the operational status of all traffic lights in the city. The TIC platform collects live traffic light data from a Siemens Concert traffic light control system, enabling traffic operators to view the status of the lights in either a map or list window. The benefit of integrating the status of the traffic lights into TIC means that the State Police are able to quickly determine if current traffic conditions are impacted by the operational status of traffic signals. The police can now help to manage resulting road incidents, for example by requesting repairs and by deploying police officers to safely direct traffic when a signal is not operational, reducing the risk of accidents. The TIC system also enables the distribution of this information to travelers, in order to alert them about the status of the traffic signal, allowing them to avoid the affected areas. TIC systems are also capable of being easily expanded with additional features, such as road incident management (RIM), and exchanging live data with other third-party systems.
The Project feature of the TIC3 software is also proving to have benefits far beyond its original implementation for RIM and traffic and travel information. GEWI developers have enabled the TIC Project feature to also be used with the Customer Feedback, which is already a feature of TIC3. Now, when a customer sends feedback to the company, such as for a product change request, a Project is automatically created and sent to the relevant customer project manager for analysis and resolution. The new Web Viewer feature of TIC also allows customer to view the status of the user feedback request using any internet browser, with no need for an installation of the TIC software on their connected device. Customer user feedback has been an important part of the TIC Software development process since the software was first released in 1997. Over the years thousands of suggestions from TIC users have resulted in important feature changes, which have ensure that the platform remains at the leading edge of software for the transportation market. The integration of the Project and Web Viewer features will also serve to shorten the time from user request to implementation of the best ideas of the company’s customers worldwide.Published in Traffic Technology Today.com
